Download Polaris Customer Service Programme Datasheet

For more information on the Polaris Customer Service Programme, contact our Firstpoint Customer Service team on 1800 626 505

Polaris Customer Service Programme

Complete support for the life of your Soundshield

The Polaris Customer Service Programme is a Polaris Communications health and safety initiative that aims to provide ongoing education and support for business and contact centre operators who have purchased Soundshield products for the acoustic safety and comfort of their staff.

The Polaris Customer Service Programme is a complimentary service that provides thorough and regular site audits, field support site visits, product training and unparalleled product support and consultation with experienced Customer Service Representatives.

Through this free-of-charge programme, our customers benefit from professional, effective and efficient product support and training to ensure all agents using a Soundshield are provided with the utmost in acoustic safety and comfort for a better overall communication experience.

Polaris Customer Service Programme: Available Services

Dedicated Customer Service Representatives

As part of the Polaris Customer Service Programme we provide, Polaris assigns every Soundshield client a dedicated Customer Service Representative who is available to assist them with any issues, queries or support for the life of their Soundshield.

Site Audits

Polaris provides regular Site Audits to Soundshield client sites as part of their Customer Service Programme.

Polaris Firstpoint Customer Service Team

All Soundshield customers have access to our Firstpoint Customer Service team which is an experienced group of customer service executives able to handle all enquiries relating to Technical Assistance, Products, Compatibility, Repairs and Order Queries.